A short and temporary period of discomfort for a big long term benefit
To get the fibre to our homes, it has to be laid in the ground. This process is slightly different depending on the layout of the community, the infrastructure available, and the fibre provider's skills. For the ideal case, storm water pipes in the area can be used. The worst case scenario is trenching, which results in digging holes in the ground to lay pipes that can carry the fibre cables. Even in this worst case scenario, the fibre providers aim to cause minimal disturbance in the community, and they restore the areas where trenching has taken place to the same condition or better. Trenching is the biggest barrier to fibre uptake, so the fibre providers are very sensitive to this issue, and they take every precaution, and carry every risk themselves to make it go as smooth as possible. However there can be no benefit without an initial investment, and the fibre providers carry all the costs associated with this process.
Trenching may sound bad, we know no one wants their driveway dug up. When we look at all the available options, this option is by far the best in the long run. Fibre providers guarantee their work for up to a year after they complete the trenching, so if any sagging or damage results from the trenching after installation they will fix it at their own cost. Trenching heals over time, while fiber over poles (areal fibre) can be difficult to access, gets damaged easier and more frequently, and can start to look untidy after a while (just take a look at the existing telkom poles in your yard). This increases the cost to the fibre provider, which increases the cost to the community. Trenching is a one time investment in the community, for which we will reap the benefits for many years to come.